Privacy Policy

Effective from: 15/05/2025

Climate Hub (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, store, and protect your information. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are a community organisation supporting local climate and nature action in Bath & North East Somerset.
Our website: https://climatehub.org.uk
Contact email: info@climatehub.org.uk

2. What Personal Data We Collect

We may collect:

  • Personal identification details: such as name, email address, and phone number.
  • Demographic and preference information: provided by you when signing up to events, volunteering, or newsletters.
  • Transaction details: when you make a donation or book an event.
  • Website usage data: including IP addresses and cookies.

3. How We Use Your Data

We use your data to:

  • Provide services and communications you request (e.g. event info, newsletters)
  • Process donations and bookings
  • Keep in touch with our volunteers and supporters
  • Monitor and improve our website and services
  • Comply with legal and regulatory obligations

We will never sell or share your personal information.

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Your consent (e.g. when signing up to a newsletter)
  • Contractual necessity (e.g. event participation)
  • Legal obligation
  • Our legitimate interests, such as promoting our work and improving service delivery

5. How We Store and Protect Your Data

Your data is stored securely using platforms such as:

  • HubSpot (email communications and CRM)
  • Eventbrite (event registration)
  • Stripe or similar (donation payments)

Access is limited to authorised team members and trustees. We use all appropriate technical and organisational security measures.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your data
  • Ask for incorrect data to be corrected
  • Withdraw consent at any time
  • Request deletion of your personal data (where lawful)
  • Object to processing in some cases
  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, email:info@climatehub.org.uk

7. Cookies and Website Analytics

Our website uses cookies to:

  • Understand how you use the site
  • Improve user experience
  • Track performance via tools like Google Analytics

You can accept or decline cookies using your browser settings. See our [Cookie Policy] for more details.

8. Children’s Data

We do not knowingly collect data from children under 13 without parental consent. Any activities involving young people are supervised by trained and DBS-checked adults in line with our safeguarding procedures.

9. Safeguarding

Climate Hub is committed to the safety and wellbeing of everyone we work with. If you have concerns about safeguarding, please contact our designated safeguarding lead at: info@climatehub.org.uk

10. Third-Party Services

We use third-party platforms for specific services:

  • Eventbrite for event registration
  • HubSpot for email newsletters
  • Stripe for donation processing

Each provider only processes your data on our behalf and is compliant with relevant data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective from” date shown at the top.

Contact Us

If you have any questions or concerns, please get in touch:
info@climatehub.org.uk
Climate Hub, The Rotunda, Bath Bus Station, Bath BA1